KESA Critical Conversations Playbook provides an overview of the tools and skills you need to confidently handle controversial issues and potentially heated discussions with your employees.
Understanding what makes these conversations so difficult creates a base for planning successful outcomes. Experience tells us issues do not typically resolve when left alone. Rather, issues tend to ‘fester’, much like an open wound, when left unattended.
Successful Critical Conversations have several important steps:
- Build Reassurance
- Tell Your Story
- Listen to Their Story
- Determine the Path Forward
Learn how to turn your Critical Conversations into win-win scenarios. Download our FREE Playbook!
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